Refunds, Returns & Cancellation Policy

Last updated: 09 June 2026

Thank you for shopping with Priyadarshini Handloom. Every saree and dress material we ship is woven and finished by traditional craftspersons in Odisha, and we want you to be completely happy with your purchase. This policy explains, clearly and honestly, when and how you can cancel an order, return an item, or claim a refund or exchange. We know these matters are time-sensitive, so we have set out our process and timelines below to help us resolve your request quickly.

Seller Details

This policy is operated by:

• Legal name: Priyadarshini Handloom
• Registered address: V.I.P Road, Puri – 752001, Odisha, India
• GSTIN: 21AABFP5880E1ZI
• Email: hello@priyaodisha.com
• Phone: +91 89175 05059 (11 AM – 5 PM, Monday to Saturday; closed on Sundays)
• Country of origin: India (Made in India)

All sales are made against a GST tax invoice carrying the above GSTIN. Where a refund is due, the applicable GST is refunded along with the product price against the original invoice.

Understanding How Our Products Are Made

Before you raise a return, please take a moment to understand how our products are created. Every piece is handcrafted by traditional weavers and artisans, so no two pieces are ever exactly alike. The following are inherent characteristics of genuine handloom and are not defects:

• Slight unevenness in the weave, selvedge or motif placement.
• Minor irregularities in print, knot or stitch.
• Gentle colour bleeding or fading typical of natural and hand-dyeing.
• Small differences between the colour shown on your screen and the actual fabric, due to screen resolution, monitor, video card, operating system, browser and lighting. A variation of up to 10% in shade is considered normal.

As an irregular weave, print or stitch is a mark of authentic handloom and not a fault, returns based solely on these natural variations, or on the colour, weight, handwork, size or description of an item, cannot be entertained.

Your Statutory Rights

Nothing in this policy limits or takes away any right you have that cannot be excluded under Indian law, including your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. In particular, we will accept a return and consider a refund where a product is defective, deficient, spurious, not as advertised, or not delivered within the stated time (other than for reasons beyond our reasonable control). These statutory rights apply in addition to the goodwill terms set out below.

Eligible Returns (Defective, Damaged or Wrong Item)

We accept returns where the item delivered is defective, damaged in transit, or is not the item you ordered. You must raise your request within 7 days from the date of delivery. A return is accepted only when all of the following conditions are met:

• The product is unused, unwashed and unworn (not even tried on), in its original condition.
• All original packaging and tags are intact, exactly as delivered to you.
• You provide the original GST invoice delivered with the package.
• The fault is genuine — the item is defective, damaged or different from what you ordered.

Transit Damage, Loss or Missing Items — Unboxing Video Required

If your parcel arrives damaged, with an item missing, or appears to have been lost or tampered with, you must:

• Record a clear, continuous unboxing video that shows the sealed parcel and the complete opening of the package without cuts. This video is mandatory for any transit-damage, loss or missing-item claim, and a claim cannot be processed without it.
• Report the issue to us within 48 hours of delivery at hello@priyaodisha.com or +91 89175 05059, attaching the unboxing video and clear photographs.

For genuine transit damage, loss or wrong-item dispatch, we bear full responsibility: you receive a full refund or replacement, and we arrange or reimburse the return shipping at our cost.

Non-Returnable Items (Final Sale)

The following cannot be resold and are therefore Final Sale — non-returnable and non-refundable, except where they are defective, damaged in transit or wrongly dispatched:

• Sarees ordered with the optional Fall & Pico add-on. This is a customisation: once opted for, the item is Final Sale, and such orders take about one week (around 7 days) to dispatch.
• Customised, made-to-order or pre-stitched sarees and blouses.
• Blouse pieces, dress material or fabric that has been cut or stitched.
• Sale or clearance items.
• Items damaged through customer mishandling, washing or wear.

International Orders

Orders shipped internationally (via DHL Express or DTDC International) are final and non-returnable for change of mind or size. We accept international returns only for a genuine manufacturing defect, transit damage or a wrong item, supported by the required unboxing video and photographs. For approved international defect claims, the product value is refunded to your original payment method; any import duties, customs charges or taxes already paid at the destination are not refundable, and return courier and customs costs for any discretionary return are borne by the customer.

Exchanges

As an alternative to a refund or store credit, eligible items may be exchanged for a different size or design, subject to stock availability and to the same condition and eligibility rules set out above. Exchanges are offered as an option only and are never imposed in place of a refund you are statutorily entitled to. Where an exchange involves a discretionary (change-of-mind or size) return, return shipping is borne by the customer.

How to Raise a Return or Exchange

1. Email us at hello@priyaodisha.com within 7 days of delivery with your order number, a clear description of the issue, and supporting media (photographs and, for any damage or wrong-item claim, the unboxing video).
2. Our team will review your request. If it is found valid, we will confirm the return and share the return address and instructions by email.
3. Pack the item securely in the same manner as it was delivered and ship it back as advised. Please email us the return tracking number.

We reserve the right to inspect every returned item on receipt before approving a refund or exchange (see timelines below). Damage caused by inadequate return packaging may lead to the return/refund being declined, in which case the item is sent back to you at your cost.

Return Shipping Costs

• If the fault is ours — a defective item, transit damage or the wrong item — we arrange the return or reimburse your reasonable return shipping cost, and paid shipping charges are refunded along with the product.
• For any other accepted return (such as a discretionary size or design change), the return shipping cost is borne by the customer, and the original shipping/handling charge is non-refundable.

Cancellations

You may cancel an order within 90 minutes of placing it, provided it has not already been approved or dispatched. To cancel, email us promptly at hello@priyaodisha.com with the order number in the subject line, prefixed with CANCEL -. Once an order has been approved or dispatched, it can no longer be cancelled and will be handled under the return terms above. No cancellation charge is levied on a valid pre-dispatch cancellation.

We may, at our sole and reasonable discretion, cancel an order after payment if we suspect a fraudulent transaction, if the order breaches our Terms of Service, if a pricing or specification error has arisen from a technical or typographical issue, or for reasons genuinely beyond our control. In any such case where we cancel, we refund in full any amount you have paid for the affected order.

Refund Timelines & Method

On receiving a returned item, we carry out a quality inspection before approving a refund. This inspection is completed within 7–10 working days of receipt. You may choose how to receive an approved refund:

• Refund to source — for prepaid orders, the full amount is refunded to your original payment method; for Cash on Delivery orders, it is refunded by bank transfer or UPI. The refund is initiated within 7–10 working days of the inspection; once initiated, the bank or card credit typically reaches you within 5–7 business days, in line with your payment provider and applicable RBI timelines. No processing charge is deducted — you receive the full amount, including the GST component, against the original invoice.
• Store credit — the full amount is issued as store credit within 2 working days of the refund being accepted.

Where a return arises from our fault (a defective, damaged or wrong item), the full amount — including shipping — is refunded with no deduction, regardless of the refund mode chosen.

Grievance Redressal

If you have any complaint or are not satisfied with the resolution of a refund, return or cancellation, you may contact our Grievance Officer:

• Grievance Officer, Priyadarshini Handloom
• Email: hello@priyaodisha.com
• Phone: +91 89175 05059
• Address: V.I.P Road, Puri – 752001, Odisha, India

In line with the Consumer Protection (E-Commerce) Rules, 2020, we will acknowledge every complaint within 48 hours of receipt and endeavour to resolve it within 30 days. You may also reach the National Consumer Helpline on 1915 for independent assistance.

Governing Law & Jurisdiction

This policy is governed by and construed in accordance with the laws of India. Subject to your non-excludable statutory rights, any dispute arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the competent courts at Puri, Odisha, India.

Need Help?

For any return, refund, exchange or cancellation query, write to us at hello@priyaodisha.com or call +91 89175 05059 (11 AM – 5 PM, Monday to Saturday; closed on Sundays). We are always happy to help.