Terms of service

Terms of Service

Posted as of 11 May 2020

Last updated as of 09 June 2026


Welcome to Priya Odisha’s Terms of Service

This Website is created and operated by M/s Priyadarshini Handloom, a partnership firm having its registered office at “V.I.P Road, Puri – 752001, Odisha, India” and bearing GSTIN 21AABFP5880E1ZI, hereinafter referred to as the “Firm” (where such expression shall, unless repugnant to the context thereof, be deemed to include its respective legal heirs, representatives, administrators, permitted successors and assigns).

The Firm is a first-party seller of genuine Odisha handloom sarees and dress material, sourced directly from weaver clusters across Odisha and offered for sale to customers in India and, where available, internationally, through its website www.priyaodisha.com. These Terms govern the purchase of these physical handloom goods and the use of the Website.

This legal agreement is an electronic record in terms of Indian Information Technology Act, 2000 and rules there under as applicable and the amended provisions about electronic records in various statutes as amended by the Indian Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This legal document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020, the Consumer Protection Act, 2019, the Digital Personal Data Protection Act, 2023, and the Information Technology Act, 2000, that require publishing the Terms of Service and practices for access or usage of www.priyaodisha.com (“Website”).


The creator of these Terms of Service ensures steady commitment to your use of the Website. This document contains information about the Website “www.priyaodisha.com” (hereinafter referred to as the “Website”).


For the purpose of these Terms of Service (“Terms”), wherever the context so requires, “We”, “Our”, and “Us” shall mean and refer to the Website and/or the Firm, as the context so requires. “You”, “Your”, “Yourself”, “User” shall mean and refer to natural and legal individuals who shall be Users of this Website either browsing or purchasing the handloom goods offered on the Website, and the same shall be as the context so requires and who is competent to enter into binding contracts, as per Indian laws. “Third Parties” refer to any Application, Firm or individual apart from the Users and the creator of this Website. “Website” refers to the Website created by the Firm which enables the User to view and purchase the handloom goods offered by the Firm.


GENERAL TERMS

  1. The headings of each section in these Terms or Privacy Policy are only for the purpose of organizing the various provisions under these Terms and the Privacy Policy in an orderly manner and shall be used by either Party to interpret the provisions contained herein in a manner as may apply to the User. Further, it is specifically agreed to by the Parties that the headings shall have no legal or contractual value on the User availing the services from the Website.
  2. The use of this Website by the Users is solely governed by these Terms, Privacy Policy and as well as other policies that may be uploaded on the Website for the purpose of the Users effective applicability, and any modifications or amendments made thereto by the Firm, from time to time, at its sole discretion. If you as a User continue to access and use this Website, you are agreeing to comply with and be bound by the following Terms and Conditions, Privacy Policy and such other policy as that may be available and applicable on the Users of the Website.
  3. The User expressly agrees and acknowledges that these Terms and Policy are co-terminus in nature and that expiry/termination of either one will lead to the termination of the other.
  4. The User unequivocally agrees that these Terms and the aforementioned Policies constitute a legally binding agreement between the User and the Firm, and that the User shall be subject to the rules, guidelines, policies, terms, and conditions applicable to any purchase or service that is provided by the Website, and that the same shall be deemed to be incorporated into these Terms, and shall be treated as part and parcel of the same. The User acknowledges and agrees that no signature or express act is required to make these Terms and the Policy binding on the User and that the User’s act of visiting any part of the Website constitutes the User’s full and final acceptance of these Terms and the aforementioned Policy.
  5. The Firm reserves the right to amend or modify these Terms, and the User expressly agrees that any such amendments or modifications shall come into effect from the date they are published on the Website, with the “Last updated” date revised accordingly. If the User does not adhere to the changes, they must stop using the Website at once. Their continued use of the Website will signify their acceptance of the changed Terms.

REGISTRATION

Users need not register on the Website in order to view and make purchases. They can merely make purchases by providing the Name, Address, Email Id and Mobile Number. We will keep the concerned information provided in our database in accordance with our Privacy Policy.

Further, if the user wishes to receive updates on the offers, new products or such other information pertaining to the Website, he/she shall register on the Website for the same. For the purpose of registration, the user will have to provide the following information. The Registrations shall be deemed complete only upon the user's authentication and verification of the user's details through the mobile or email authentication.

  1. Name
  2. Mobile No
  3. E-mail ID
  4. Password
  5. Address

The Website additionally provides an option for the user to link his/her profile with their particular social media platforms such as Google and Facebook.

ELIGIBILITY

  1. The Users represent and warrant that they are competent and eligible to enter into legally binding agreements and of 18 years of age and that they have the requisite authority to bind themselves to these Terms following the Law. A User who is a minor may use the Website only under the supervision of a parent or legal guardian who agrees to be bound by these Terms.
  2. The Users further represents that they will comply with this Agreement and all applicable local, state, national and international laws, rules and regulations.
  3. The Users may not use the Website if they are not competent to contract or are disqualified from doing so by any other applicable law, rule or regulation currently in force.

PRODUCTS, PRICING, TAXES AND PAYMENT

  1. The Firm sells genuine Odisha handloom sarees and dress material. All product descriptions, images, weave, fabric and measurement details and the country of origin (Made in India) are provided as accurately as reasonably possible.
  2. All prices displayed on the Website are in Indian Rupees (INR) and are inclusive of all applicable taxes (MRP inclusive of all taxes), unless stated otherwise. Shipping charges, where applicable, are shown separately before checkout. A GST-compliant tax invoice is issued with every order. The Firm’s GSTIN is 21AABFP5880E1ZI.
  3. Payments are processed securely through trusted, PCI-DSS-compliant third-party payment gateways, namely Shopify Payments, Razorpay, and UPI providers. Your full card details are not stored on our servers. The Firm is not responsible for any failure, delay or error on the part of a payment gateway, bank or third-party payment processor.
  4. Placing an order constitutes an offer by the User to purchase the selected goods. A binding contract is formed only when the Firm confirms and/or dispatches the order. As handloom goods are frequently one-of-a-kind and stock can sell out, the Firm reserves the right to cancel any order affected by an obvious pricing error, stock unavailability or suspected fraudulent or bulk/resale activity, with a full refund of any amount paid.

SHIPPING AND DELIVERY

  1. Orders are generally processed and packed within 24 hours. Domestic orders are shipped via BlueDart and Delhivery. Shipping is free on all India orders of Rs 2,001 and above. For India orders below Rs 2,001, shipping is charged at Rs 99 for Delhivery Surface (typically 5–7 days) or Rs 199 for BlueDart Express (typically 2–4 days). Domestic delivery typically takes 3–8 days depending on the service and destination.
  2. International orders are shipped via DHL Express (Rs 2,499, typically 7–15 days) or DTDC International (Rs 1,899, typically 20–30 days), charged at checkout. International shipments are sent on a delivered-duty-unpaid basis: any import duties, taxes and customs clearance charges levied by the destination country are payable by the User, are not included in our charge, and are collected by the carrier or local customs on delivery.
  3. Orders that include the optional Fall & Pico add-on for sarees are made to order and take about one week (approximately 7 days) to dispatch.
  4. Full shipping details are set out in our Shipping Policy, which forms part of these Terms.

CANCELLATION, RETURNS, EXCHANGES AND REFUNDS

  1. Orders may be cancelled within 90 minutes of being placed and only before the order is approved or dispatched, by emailing “CANCEL – <order number>” to hello@priyaodisha.com. The Firm does not levy any cancellation charge on the User; equally, where the Firm cancels an order unilaterally (for example for an obvious pricing error or stock unavailability), a full refund is provided.
  2. Eligible domestic items may be returned within 7 days of delivery where the item is defective, damaged or wrong. For accepted returns, the Firm provides a full refund to the original source with no deduction, or store credit, or, at the User’s option, an exchange for a different size or design subject to stock availability and the same condition rules. Returns are not accepted merely for variation in colour, description or shade within an acceptable tolerance (approximately 10%).
  3. International orders are final sale and are not returnable abroad, except where legally unavoidable for a genuine manufacturing defect.
  4. Items purchased with the optional Fall & Pico add-on are a customisation and are therefore final sale — non-returnable and non-refundable.
  5. For any claim of transit damage, loss or missing items, the User must provide a clear, continuous unboxing video and report the issue within 48 hours of delivery. Claims without a valid unboxing video may not be accepted.
  6. Full terms, timelines for inspection and refund, and the exchange and store-credit mechanics are set out in our Refunds, Returns & Cancellation Policy, which forms part of these Terms.

HANDLOOM PRODUCTS — NATURAL VARIATION AND COLOUR DISCLAIMER

Our sarees and dress material are handwoven, hand-dyed and finished by artisans. Minor irregularities in the weave, slubs, soft texture, slight asymmetry and small variations between pieces are inherent to the handloom process, make each piece unique, and are not defects. On-screen colours may differ from the actual product due to dye lots, fabric, lighting, photography and individual monitor or display calibration; weight, measurements and handwork details are approximate. Such inherent characteristics do not qualify a product for return. This does not affect the User’s right to a refund or replacement for a genuine manufacturing defect or for goods that have been materially misrepresented.


CONTENT

All text, graphics, User interfaces, visual interfaces, photographs, trademarks, logos, brand names, descriptions, sounds, music and artwork (collectively, ‘Content’), is generated/provided by the Firm or based on information provided by the Firm or third parties, and the Website has no control over and makes no guarantees regarding the quality, the accuracy, integrity or genuineness of any third-party information provided on the Website.

All the Content displayed on the Website is subject to copyright and shall not be reused by any party (or a third party) without the prior written consent of the Firm and the copyright owner.

The Users are solely responsible for the integrity, authenticity, quality and genuineness of any content provided by the Users on the Website, and whilst feedback and comments by Users can be made via the Website, the Website bears no liability whatsoever for any feedback or comments made by the Users or made in respect of any of the content on the Website. Further, the Website reserves its right to suspend the account of any User for an indefinite period to be decided at the discretion of the Website or to terminate the account of any User who is found to have created or shared or submitted any Content or part thereof that is found to be untrue/inaccurate/misleading or offensive/vulgar. The User shall be solely responsible for making good any financial or legal losses incurred through the creation/sharing/submission of Content or part thereof that is deemed to be untrue/inaccurate/misleading.

The Users have a personal, non-exclusive, non-transferable, revocable, limited privilege to access the Content on the Website. Users shall not copy, adapt, and modify any content without written permission of the Firm.


INDEMNITY

The Users of this Website agree to indemnify, defend and hold harmless the Firm/Website, and their respective partners, officers, employees and agents (collectively, "Parties"), from and against any losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by us that arise out of, result from, or maybe payable by, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed according to these terms of service. Further, the User agrees to hold the Firm/Website harmless against any claims made by any third party due to, or arising out of, or in connection with:

  1. User’s use of the Website,
  2. User’s violation of these Terms and Conditions;
  3. User’s violation of any rights of another;
  4. User’s alleged improper conduct according to these Terms;
  5. User’s conduct in connection with the Website;

User agrees to fully cooperate in indemnifying the Firm and the Website at the user’s expense. The user also agrees not to settle with any party without the consent of the Firm.

In no event shall the Firm be liable to compensate the User or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable, and whether or not the Firm/ Website had been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with the User’s use of or access to the Website and/or the goods or materials contained therein.


LIMITATION OF LIABILITY

  1. The Partners/ Promoters/ Associated people of the Firm/Website are not responsible for any consequences arising out of the following events:
    1. If the Website is inoperative/non-responsive due to any connectivity errors associated with the internet connection such as but not limited to slow connectivity, no connectivity, server failure;
    2. If the User has fed incorrect information or data or for any deletion of data;
    3. If there is an undue delay or inability to communicate through email;
    4. If there is any deficiency or defect in the Services managed by Us;
    5. If there is a failure in the functioning of any other service provided by the Website.
  2. The Website accepts no liability for any errors or omissions, on behalf of itself, or for any damage caused to the User, the User’s belongings, or to any third party, resulting from the use or misuse of the Website or any service availed of by the User through the Website. The service and any Content or material displayed on the service is provided without any guarantees, conditions or warranties as to its accuracy, suitability, completeness or reliability. The Website will not be liable to you for the unavailability or failure of the Website.
  3. Users are to comply with all laws applicable to them or their activities, and with all Policies, which are hereby incorporated into this Agreement by reference.
  4. The Website expressly excludes any liability for any loss or damage that was not reasonably foreseeable by the Website and which is incurred by you in connection with the Website, including loss of profits; and any loss or damage incurred by you as a result of your breach of these Terms.

To the fullest extent permitted by law, the Website shall not be liable to you or any other party for any loss or damage, regardless of the form of action or basis of any claim. You acknowledge and agree that your sole and exclusive remedy for any dispute with us is to terminate your use of the Website.


TERM

  1. These Terms shall continue to form a valid and binding contract between the Parties and shall continue to be in full force and effect until the User continues to access and use the Website.
  2. The Users may terminate their use of the Website at any time.
  3. The Firm may terminate these Terms and close any account at any time without notice and/or suspend or terminate a User’s access to the Website at any time and for any reason, if any discrepancy or legal issue arises.
  4. Such suspension or termination shall not limit our right to take any other action against you that the Firm considers appropriate.
  5. It is also hereby declared that the Firm may discontinue the Services and Website without any prior notice.

TERMINATION

  1. The Firm reserves the right, in its sole discretion, to unilaterally terminate the User’s access to the Website, or any portion thereof, at any time, without notice or cause.
  2. The Website also reserves the universal right to deny access to particular users to any or all of the features available on its Website without any prior notice/explanation to protect the interests of the Website and/or other visitors to the Website.
  3. The Website reserves the right to limit, deny or create different access to the Website and its features concerning different Users, or to change any of the features or introduce new features without prior notice.
  4. The User shall continue to be bound by these Terms in respect of any transaction concluded prior to such termination.

COMMUNICATION

By using this Website and providing his/her identity and contact information to the Firm through the Website, the Users hereby agree and consent to receive calls, e-mails or SMS from the Firm and/or any of its representatives in connection with their orders and, where the User has consented, for promotional purposes.

Users can report to hello@priyaodisha.com if they find any discrepancy with regard to the Website or content-related information and the Firm will take necessary action after an investigation, in line with the grievance-redressal timelines set out below.

The User expressly agrees that notwithstanding anything contained hereinabove, it may be contacted by the Firm or any representatives relating to any order or service availed by the User on the Website or anything pursuant thereto, and the Users agrees to indemnify the Firm from any harassment claims. It is expressly agreed to by the Parties that any information shared by the User with the Firm shall be governed by the Privacy Policy.


USER OBLIGATIONS AND FORMAL UNDERTAKINGS AS TO CONDUCT

The User agrees and acknowledges that they are a restricted user of this Website and that they:

  1. Agree to provide genuine credentials during the process of registration on the Website. You shall not use a fictitious identity to register. The firm is not liable if the User has provided incorrect information.
  2. Agree to ensure the Name, Email address, Address, Mobile number and any such other information provided during account registration is valid at all times and shall keep your information accurate and up-to-date.
  3. Users agree that they are solely responsible for maintaining the confidentiality of your account password. You agree to notify us immediately of any unauthorized use of your account. Firm reserves the right to close your account at any time for any or no reason.
  4. Understand and acknowledge that the data submitted is recorded in the database of the Website. The User also acknowledges the fact that data so recorded in the database is for easy and ready reference for the User, and to streamline the Services through the Website.
  5. Authorize the Website to use, store or otherwise process certain personal information and all published Content, customer responses, User comments, reviews and ratings for personalization of Services, marketing and promotional purposes and for optimisation of User-related options and Services, in accordance with the Privacy Policy and with consent where required by law.
  6. Understand and agree that, to the fullest extent permissible by law, the Website/Firm and their successors and assigns, or any of their affiliates or their respective officers, partners, employees, agents, licensors, representatives, operational service providers, advertisers or suppliers shall not be liable for any loss or damage, of any kind, direct or indirect, in connection with or arising from the use of the Website or this terms of service, including, but not limited to, compensatory, consequential, incidental, indirect, special or punitive damages.
  7. Are bound not to cut, copy, modify, recreate, reverse engineer, distribute, disseminate, post, publish or create derivative works from, transfer, or sell any information or obtained from the Website. Any such use/limited use of the Website will only be allowed with the prior express written permission of the Firm.
  8. Agree not to access (or attempt to access) the Website and/or the materials or Services by any means other than through the interface provided by the Website. The use of deep-link, robot, spider or other automatic devices, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or its content, or in any way reproduce or circumvent the navigational structure or presentation of the Website, materials or any content, or to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Website will lead to suspension or termination of the User’s access to the Website. The User acknowledges and agrees that by accessing or using the Website or any of the Services provided therein, it may be exposed to content that it may consider offensive, indecent or otherwise objectionable. The Firm disclaims any liabilities arising concerning such offensive content on the Website.
  9. Expressly agree and acknowledge that any Content generated by the Users and displayed on the Website is not owned by the Firm and that the Firm is in no way responsible for the content of the same. The User may, however, report any offensive or objectionable content, which the Firm may then remove from the Website, at its sole discretion.
  10. Expressly consents to follow the terms and conditions, and policies applicable to any service the Users are availing through the Firm.

The User further undertakes not to:

  1. Engage in any activity that interferes with or disrupts access to the Website or the Services provided therein (or the servers and networks which are connected to the Website);
  2. Impersonate any person or entity, or falsely state or otherwise misrepresent his/her affiliation with a person or entity;
  3. Probe, scan or test the vulnerability of the Website or any network connected to the Website, nor breach the security or authentication measures on the Website or any network connected to the Website. The User may not reverse look-up, trace or seek to trace any information relating to any other User of, or visitor to, the Website, or any other viewer of the Website, including any User account maintained on the Website not operated/managed by the User, or exploit the Website or information made available or offered by or through the Website, in any manner;
  4. Disrupt or interfere with the security of, or otherwise cause harm to, the Website, systems resources, accounts, passwords, servers, or networks connected to or accessible through the Website or any affiliated or linked Websites.
  5. Use the Website or any material or content therein for any purpose that is unlawful or prohibited by these Terms, or to solicit the performance of any illegal activity or other activity which infringes the rights of this Website or any other third party (s);
  6. Violate any code of conduct or guideline which may apply for or to any particular service offered on the Website;
  7. Violate any applicable laws, rules or regulations currently in force within or outside India;
  8. Violate any portion of these Terms or the Privacy Policy, including but not limited to any applicable additional terms of the Website contained herein or elsewhere, whether made by amendment, modification, or otherwise;
  9. Commit any act that causes the Firm to lose (in whole or in part) the Services of its Internet Establishment ("ISP") or in any manner disrupts the Services of any other supplier/service provider of the Firm/Website;

Further:

  1. The User hereby expressly authorizes the Firm/Website to disclose any and all information relating to the User in the possession of the Firm/Website to law enforcement or other government officials, as the Firm may in its sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those involve personal injury and theft/infringement of intellectual property. The User further understands that the Firm/Website might be directed to disclose any information (including the identity of persons providing information or materials on the Website) as necessary to satisfy any judicial Order, law, regulation or valid governmental request.
  2. By indicating User's acceptance to purchase any goods or service offered on the site, the user is obligated to complete such transactions after making payment. Users shall not indicate their acceptance to avail goods or services where the transactions are intended to remain incomplete.
  3. The User agrees to use the goods and services provided by the Firm, its affiliates and contracted service providers, for lawful purposes only.
  4. The User agrees not to make any bulk purchase to indulge in any resale activities. In case of any such instances, the Firm reserves all rights to cancel the current and future orders and block the concerned User account.
  5. The User agrees to provide authentic and true information. The Firm reserves the right to confirm and validate the information and other details provided by the User at any point of time. If upon confirmation such User details are found to be false, not to be true (wholly or partly), the Firm shall in its sole discretion reject the registration and debar the User from using the Services available on its Website, and/or other affiliated websites without prior intimation whatsoever.
  6. The User agrees not to post any material on the website that is defamatory, offensive, obscene, indecent, abusive, or needlessly distressful, or advertising any goods or services. More specifically, the User agrees not to host, display, upload, update, publish, modify, transmit, or in any manner share any information that:
  1. belongs to another person and to which the User has no right to;
  2. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
  3. is in any way harmful to minors;
  4. infringes any patent, trademark, copyright or other proprietary rights;
  5. violates any law for the time being in force;
  6. deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing;
  7. Abuse, harass, threaten, defame, disillusion, erode, abrogate, demean or otherwise violate the legal rights of others;
  8. Impersonate any person or entity, or falsely state or otherwise misrepresent Your affiliation with a person or entity;
  9. Publish, post, disseminate, any grossly harmful information, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to "indecent representation of women" within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;
  10. Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.

SUSPENSION OF USER ACCESS AND ACTIVITY

Notwithstanding other legal remedies that may be available, the Firm may in its sole discretion, limit the User’s access and/or activity by immediately removing the User’s access credentials either temporarily or indefinitely, or suspend/terminate the User’s association with the Website, and/or refuse to the usage of the Website to the User, without being required to provide the User with notice or cause:

  1. If the User is in breach any of these Terms or the Privacy Policy;
  2. If the User has provided wrong, inaccurate, incomplete or incorrect information;
  3. If the User’s actions may cause any harm, damage or loss to the other Users or the Firm, at the sole discretion of the Firm.

INTELLECTUAL PROPERTY RIGHTS

Unless expressly agreed to in writing, nothing contained herein shall give the User a right to use any of the Website’s trade names, trademarks, service marks, logos, domain names, information, product photography, descriptions, reports and other distinctive brand features, save according to the provisions of these Terms. All logos, trademarks, brand names, service marks, domain names, including material, designs, and graphics created by and developed by the Website and other distinctive brand features of the Website are the property of the Firm or the respective copyright or trademark owner. Furthermore, concerning the Website created by the Firm, the Firm shall be the exclusive owner of all the designs, graphics and the like, related to the Website.

The User may not use any of the intellectual property displayed on the Website in any manner that is likely to cause confusion among existing or prospective Users of the Website, or that in any manner disparages or discredits the Firm/Website, to be determined at the sole discretion of the Firm.

The User is aware that all intellectual property, including but not limited to copyrights, relating to said goods and content resides with the owners, and that at no point does any such intellectual property stand transferred from the aforementioned creators to the Firm or any other User, save as expressly provided. The User is aware that the Firm sells its own handloom goods and owns the brand, product photography and specified content displayed on the Website, apart from independent content where ownership rests with its respective creator.

The User is further aware that any reproduction or infringement of the intellectual property of the aforementioned owners by the User will result in legal action being initiated against the User by the respective owners of the intellectual property so reproduced/infringed upon. It is agreed to by the Parties that the contents of this Section shall survive even after the termination or expiry of the Terms and/or Policy.


FAIR TRADE PRACTICES

The Firm is committed to fair trade practices in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. The Firm does not publish fake or manipulated reviews, does not misrepresent the quality, weave or origin of its products, does not manipulate prices for unfair gain, and does not discriminate between consumers of the same class. Our products are genuine handloom goods sourced directly from weaver clusters in Odisha.


DISCLAIMER OF WARRANTIES AND LIABILITIES

  1. The User agrees and undertakes that they are accessing the Website at their sole risk and that they are using their best and prudent judgment before availing any goods or service listed on the Website or accessing/using any information displayed thereon.
  2. The User agrees that any kind of information, resources, activities, recommendations obtained/availed from the Website, written or oral, will not create any warranty and the Website disclaims all liabilities resulting from these.
  3. The Website does not guarantee that the Website will be available uninterrupted or error-free, or that the Website or its server will be free of viruses or other harmful components, and the User hereby expressly accepts any associated risks involved with the User’s use of the Website.

It is further agreed to by the Parties that the contents of this Section shall survive even after the termination or expiry of the Terms and/or Policy.


FORCE MAJEURE

Neither the Firm nor the Website shall be liable for damages for any delay or failure to perform its obligations hereunder if such delay or failure is due to cause beyond its control or without its fault or negligence, due to Force Majeure events including but not limited to acts of war, acts of God, earthquake, flood, riot, fire, festive-season volume, courier or customs disruption, weaver and artisan supply-chain delays, sabotage, labour shortage or dispute, internet interruption, technical failure, breakage of sea cable, hacking, piracy, cheating, or illegal or unauthorized access.


GRIEVANCE REDRESSAL / GRIEVANCE OFFICER

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, the Firm has appointed a Grievance Officer to address complaints regarding orders, content, and the processing of personal data.

  • Grievance Officer: Grievance Officer, Priyadarshini Handloom
  • Address: Priyadarshini Handloom, V.I.P Road, Puri – 752001, Odisha, India
  • Email: hello@priyaodisha.com
  • Phone: +91 89175 05059
  • Support hours: 11 AM – 5 PM, Monday to Saturday (closed Sunday)

The Grievance Officer shall acknowledge every complaint within 48 (forty-eight) hours of its receipt and shall endeavour to redress the complaint within 30 (thirty) days from the date of receipt. A complaint or ticket reference number will be provided for tracking, wherever applicable.


DISPUTE RESOLUTION AND JURISDICTION

It is expressly agreed to by the Parties hereto that the formation, interpretation, and performance of these Terms and any disputes arising therefrom will be resolved through a two-step Alternate Dispute Resolution (“ADR”) mechanism. It is further agreed to by the Parties that the contents of this Section shall survive even after the termination or expiry of the Terms and/or Policy.

  1. Mediation: In case of any dispute between the parties, the Parties will attempt to resolve the same amicably amongst themselves, to the mutual satisfaction of all parties. In the event that the Parties are unable to reach such an amicable solution within thirty (30) days of one Party communicating the existence of a dispute to any other Party, the dispute will be resolved by arbitration, as detailed hereinbelow;
  2. Arbitration: In the event that the Parties are unable to amicably resolve a dispute by mediation, said dispute will be referred to arbitration by a sole arbitrator to be appointed by mutual consent of the Parties in accordance with the Arbitration and Conciliation Act, 1996, and the award passed by such sole arbitrator will be valid and binding on all parties. The Parties shall bear their own costs for the proceedings, although the sole arbitrator may, in his/her sole discretion, direct either Party to bear the entire cost of the proceedings. The arbitration shall be conducted in English, and the seat of Arbitration shall be the city of Puri, Odisha, India.

The Parties expressly agree that the Terms, Policy and any other agreements entered into between the Parties are governed by the laws, rules, and regulations of India, and that, subject to the ADR mechanism above, the courts at Puri, Odisha shall have jurisdiction over any dispute arising out of or in connection with these Terms. Nothing in this clause limits the right of a consumer to approach the appropriate Consumer Disputes Redressal Commission having jurisdiction under the Consumer Protection Act, 2019, which jurisdiction cannot be ousted by these Terms.


STATUTORY RIGHTS

Nothing in these Terms shall limit, exclude or affect any rights that the User has as a consumer that cannot be limited or excluded under applicable law, including the non-excludable statutory rights conferred by the Consumer Protection Act, 2019. Where any provision of these Terms conflicts with such non-excludable statutory rights, those statutory rights shall prevail.


DATA PROTECTION AND PRIVACY

The Firm processes personal data in accordance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and the rules thereunder, and, for overseas buyers, applicable data-protection laws such as the GDPR. The collection, use, storage, disclosure and protection of the User’s personal data, the lawful purposes of processing, the basis of consent, and the User’s rights as a data principal (including the rights of access, correction, updation, erasure, withdrawal of consent, nomination, and grievance redressal) are set out in our Privacy Policy, which forms part of these Terms. Data-protection complaints may be addressed to the Grievance Officer named above.


NOTICES/GRIEVANCES

Any and all communication relating to any dispute or grievance experienced by the User may be communicated to the Firm by the User by emailing to hello@priyaodisha.com or by calling +91 89175 05059, or to the Grievance Officer at the contact details set out above.


MISCELLANEOUS PROVISIONS

  1. Entire Agreement: These Terms, read with the Privacy Policy, the Shipping Policy and the Refunds, Returns & Cancellation Policy, form the complete and final contract between the User and the Firm with respect to the subject matter hereof and supersedes all other communications, representations, and agreements (whether oral, written or otherwise) relating thereto.
  2. Waiver: The failure of either Party at any time to require performance of any provision of these Terms shall in no manner affect such Party's right at a later time to enforce the same. No waiver by either party of any breach of these Terms, whether by conduct or otherwise, in any one or more instances, shall be deemed to be or construed as a further or continuing waiver of any such breach, or a waiver of any other breach of these Terms.
  3. Severability: If any provision/clause of these Terms is held to be invalid, illegal or unenforceable by any court or authority of competent jurisdiction, the validity, legality, and enforceability of the remaining provisions/clauses of these Terms shall in no way be affected or impaired thereby, and each such provision/clause of these Terms shall be valid and enforceable to the fullest extent permitted by law. In such case, these Terms shall be reformed to the minimum extent necessary to correct any invalidity, illegality or unenforceability, while preserving to the maximum extent the original rights, intentions and commercial expectations of the Parties hereto, as expressed herein.
  4. Contact Us: If you have any questions about this Policy or any other policy, the practices of the Website, or your experience, you can contact us at hello@priyaodisha.com or on the address mentioned below.

M/s Priyadarshini Handloom

V.I.P Road

Puri, Odisha – 752001, India

GSTIN: 21AABFP5880E1ZI

Email: hello@priyaodisha.com | Phone: +91 89175 05059