REFUNDS AND CANCELLATION POLICY
We thank you and appreciate your use of the platform for availing service through the platform. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us. The policy concerning the processing of your refund, Cancellation and Return shall be following the clauses as set forth.
We understand all requests are time-sensitive and have therefore laid out the following procedure and details that will help us to serve our customers with the correct resolution at the earliest.
Colour, Handwork, Specification and Description
- The details of the the products or product specifications (weight, color, handwork, size etc.) as mentioned on the Priyadarshini Handloom site are only approximate values, any request for return based these attributes will not be entertained.
- The Customer must be aware of The description of the product is left to the aspirations of the handloom weavers and to the creative freedom of content writers. As such a product will not be considered for return or replacement on the sole basis of violation of the Content Description - either Short or Long Description.
- While placing an order the Customer is advised to keep in mind about minor variations in color that can occur due to various reasons. Priyadarshini Handloom tries its best to reproduce the exact color of the product on your screen, as seen on the monitor of the Customer. Variation may also be felt because of different resolutions, monitors, video cards, operating systems, and internet browsers used. Garments also have a tendency to reflect different shades of color under different lights. A 10% variation in shade is considered as normal.
Return Terms of the Company
The platform and the Company shall accept return towards the products sold on the platform through the Company only if the customer is supplied with defective product or products which they have not ordered. Return and Refund requests will not be entertained based on colour and description accuracy of the product page.
Additionally the User purchased has to raise a request for a return within 24 hours from the time of delivery of the products. Further, the return will be accepted only on satisfaction of the following conditions.
- The products placed on the return request shall not be used and should be in the original conditions with all the packaging material and in the same manner as it was delivered to the User.
- The User shall additionally provide the original copy of the invoice delivered with the package during the return process.
- Further, we will accept a return if the product is incorrect as that ordered by the user and the one delivered to the user and will not entertain any request for a return if the same has been due to Color, HandWork, Specifications & Description of the products.
Before you return a Priyaodisha product, please take a moment to understand how our products are made. All our products are handcrafted by traditional craft persons in rural India, resulting in each product being unique and slightly different from each other.
Let's not think of an irregular weave or print or a stitch as a defect. Handloom by definition means a glorious uncertainty when it comes to uniformity.
Please follow the steps mentioned below
For raising any request for the return of the products, the user shall have to place a request by fillig the Return/Exchange request form . The customer has to send a detailed explanation of the product on mail with supported media (images or video) within 24 hours of delivery. The case will be then analysed by our team internally. If the team finds the situation fit, the customer needs to proceed with the return of the product to the registered mail address. Our team will then verify the charges and approve a refund.
Additionally, the Company will then update the user to place a request for the return and provide the additional details pertaining to the return and the User shall ensure to pack the order in the same and similar manner as delivered to the user and at the expense of the user shall resend the products to the address mentioned in the email.
The Company hereby informs the User to initially purchase the product and verify the quality before making any bulk purchases on the platform.
Orders need to be returned to the registered address of the company available on the platform and the company shall be duly informed of the tracking no through Email. The responsibility of the Return of the order is duly vested upon the customer and purchaser and the charges for return shall be borne by the customer itself.
Damages caused due to poor delivery will result in cancellation of return and refund requests. If Return or Refund is cancelled the order will be sent back to the customer and the customer has to bear the charges of the delivery.
Cancellation of Order
Customer might not be able to cancel any order placed on the Website, once it has been processed or approved by Priyadarshini Handloom. In the event, Customer intends to cancel any purchase order placed on the Website at any time before the order has been approved, he/she must immediately email Priyadarshini Handloom with Order Number in the subject line < CANCEL - >at [email protected] to place a cancellation request. If the item has been approved, cancellation request will not be processed. ( with in 90 mins of order time )
Refund Terms of the platform
The Company will firstly undertake to receive the returned products and further shall undertake a thorough inspection on the product returned and then proceed to initiate a refund. The inspection process shall be undertaken within 7-10 working days from the date of receipt of the products by the Company.
Customers shall be provided an option regarding the mode of refund to either Store credit or refund to the bank account.
If the user chooses store credit then the full amount will be processed within 2 working days of the acceptance of the refund
For refund to the source account, the company will deduct 3% processing charge from the total invoice amount shall refund the dues to the customers source of payment.
For the purpose of a return, refund or such other clarification, the User shall have to visit the platform or alternatively call us at +91-89175 05059 (Open 11 AM – 5 PM from Monday – Saturday and Sunday will be off).
The Company at its sole discretion may cancel the user's service request after the payment is made, if the Company:
- if it suspects a User has undertaken a fraudulent transaction, or
- for any reason outside the control of the Company.
- if the Company does not want to do business with the User
Further, while all measures are taken to ensure accuracy of service specifications and pricing, the details of the interviewer and other information as reflected on the platform may be inaccurate due to technical issues, typographical errors or incorrect service information provided to the Company and in such an event you shall be notified as soon as such error comes to the notice of the Company. In such an event, the Company reserves the right to cancel your order and refund any money that may have been paid by you towards the purchase of such services or can provide the same package that is bought by you.
We maintain a negative list of all fraudulent transactions and non-complying users and reserve the right to deny access to such users at any time or cancel any orders placed by them in future.